Get help
I cannot add SolarSENS
Your AI account or workspace must allow custom connections. If you cannot find the option in the ChatGPT or Claude Desktop guide, ask your workspace administrator whether it is enabled for your account.
Sign-in fails or the connection has expired
Check the address in Sign in.
Use https://mcp.solarsens.co/mcp with the account that AVA Asia
linked to your SolarSENS user.
Reconnect in your AI application's connection settings and sign in again. If you change the address, you must sign in again for that address. Do not send your password or access credentials in a chat or support request.
My Plant is missing
Ask the assistant to list the Plants you can access. Check that you signed in with the intended account. If the Plant is still absent, ask AVA Asia to check your Plant access. Knowing a Plant's name does not give your account access to it.
The answer is empty or incomplete
Specify one Plant, an exact date, and the value you need. Ask whether the request returned no matching records, missing measurements, or an error. For a large request, start with one day or one inverter. For alarms, ask whether the assistant has read every page in the selected time range.
The connection can read monitoring data and alarms. Work orders are not available through the connection. Ask the assistant to state what it could not check.
What to send to support
Send the application name, the server address you chose, the time of the problem, and the error message. Include the Plant name and date range if your organization's support process permits it. Remove passwords and access credentials from messages and screenshots.
AVA Asia can use Connection help for further checks.